Frequently Asked Questions

How can I contact you?

If you have any questions about your order, our products, or our policies, we’re here to help.
Please visit our Contact Us page and complete the form, and a member of our team will get back to you as soon as possible.

What is your shipping policy?

We offer simple, transparent shipping so you know exactly what to expect before you order.
For full details on processing times, delivery timeframes, and free delivery, please visit our Shipping & Handling page.

Do you offer free delivery?

Yes, we provide free standard delivery on all eligible orders.
Any exceptions or special delivery options (such as express services) will be clearly shown at checkout.

Do you offer free returns?

Yes, we offer free returns on eligible items.
You can return items within 14 days of receiving your order, as long as they meet the conditions set out in our Refunds & Returns Policy page.

What is your returns and refund policy?

We want you and your pets to love your purchase. If something isn’t quite right, you can request a return within 14 days of delivery, provided the item is in its original condition and meets our eligibility criteria.
For full information on returns, refunds, and exchanges, please visit our dedicated Refunds & Returns Policy page.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
You can follow the status of your delivery at any time by visiting our Track Your Order page and entering your tracking number.

How long will my order take to arrive?

Most orders are processed within 1-2 business days and then delivered within the timeframe shown on our Shipping & Handling page.
Delivery times may vary depending on your location and the delivery option shown at checkout.

Which payment methods do you accept?

We currently accept PayPal for all orders.
You can use your PayPal balance, linked bank account, or linked card through PayPal’s secure checkout.

Are your products suitable for both cats and dogs?

Yes, we stock a range of products for both cats and dogs.
Product descriptions clearly state which type of pet each item is intended for, including size, age, and any specific use recommendations.

What if an item arrives damaged or faulty?

If your order arrives damaged or faulty, please contact us as soon as possible with your order number and photos of the issue.
We will review the problem and arrange a replacement, refund, or store credit in line with our Refunds & Returns Policy page.

Can I change or cancel my order?

We start processing orders quickly, so changes or cancellations may only be possible within a short time after placing your order.
If you need to make a change, please contact us immediately and we’ll do our best to help before your order is dispatched.